Why do we reward subscribers?
Subscriptions create a recurring predictable demand for coffee which is hugely beneficial to the farmers. Coffee farmers previously had to invest years of effort and time with no promise of selling the coffee for a fair price when the coffee is ready for harvest.
Your recurring commitment to a specific coffee farm gives the smallholder farmers security and the peace of mind to focus on creating the best coffee.
You get a great cup of coffee in the end by simply choosing to drink the same cup of coffee 🙂
To thank all our subscribers for uplifting the coffee industry, we have created a subscriber rewards program that rewards long-term subscribers.
How are points calculated?
For each successful completion of your subscription renewal order, 1 point will be awarded to you.
Points are never consumed when you redeem rewards, they will keep accumulating to unlock new rewards based on the total points accumulated.
Upon cancellation, points are returned to 0.
Rewards that are only available for the first subscription will no longer be available in your subsequent subscription or reactivation.
How are rewards claimed?
Upon unlocking your reward, you will receive a coupon code via email that you can apply to checkout the reward from our website similar to how you would purchase a product.
Rewards must be claimed within the expiry date as most of the rewards have limited stocks, no replacement reward will be given if the reward expires.
Some rewards may have a longer expiry date as it is still in production.
Do rewards come with free shipping?
Rewards do not come with free shipping by default. However, if you have an ongoing subscription with us, we can ship your reward together with your coffee so that we can subsidize the shipping costs.
Free shipping for rewards is one of the perks of keeping an active subscription.
You can still claim your reward after your subscription has ended. However, you will need to cover the shipping fees for the reward.
Are all rewards revealed already?
No, the rewards system is fairly new and the team is brainstorming on new products that we can offer to coffee lovers that can also subsequently serve as rewards.
We will slowly but surely add different rewards that are relevant to coffee lovers or fit within the Yasumi Coffee brand.
What if the reward is not available yet when I have unlocked it?
Some rewards are still in the making but we are always excited to share them with you once we confirmed the production. These upcoming rewards will be listed in the rewards milestone.
If you are on a shorter renewal frequency, you may unlock the reward before it is available.
The expiry window for the reward will always be within the launch date, if it happens to expire before it is launched, you can request a new coupon code from us.
Does suspension affect points?
No, you can suspend your account and it will not affect your points, but please note that most of the rewards will be fully claimed within a month so your reward may no longer be available when you return from your suspension.
Have a technical issue with the point calculation?
There may be situations where points may not be awarded due to technical bugs. Please send us an email regarding your issue, we can manually look into your orders to award the deserved points.
How to use coupons?
For discounts on your coffee subscription plan - Simply apply to coupon to your subscription plan in your account dashboard under the subscription.
For discounts on our products - Checkout the product as usual on our website and apply the coupon code to your cart.
To enjoy free shipping together with your next subscription order for your reward, make sure you have an active subscription with us, the order will be shipped together with your subscription coffee! ( Make sure you have an upcoming subscription delivery and your plan is not suspended. Otherwise, the reward will not be shipped. )
If you do not have an active subscription, you can also simply just choose the standard delivery option and cover the shipping fees to claim your reward!
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